YoYoCar Privacy Policy

Last updated: 26 May 2026

This Privacy Policy explains how YoYoCar (“we”, “our”, “us”) collects, uses, shares, and protects your information when you use the YoYoCar mobile application (the “App”). By using the App you agree to the practices described here.

1. Who we are

YoYoCar is operated by the YoYoCar team. You can contact us at support@yoyocar.com for any privacy-related questions or requests.

2. Information we collect

2.1 Information you provide

• Account details: name, email, phone number, profile photo, date of birth, short bio.
• Ride information: rides you publish (pickup, drop, date, time, seats, price), bookings you make, ratings, cancellations.
• Messages: chat messages exchanged with other users, including any locations or photos you share inside a chat.
• Reports: safety reports or complaints you submit about other users or rides.

2.2 Information collected automatically

• Location: precise (GPS) and coarse (network) location, used for ride search, route display, and live driver location while a ride is in progress.
• Device identifiers: a Firebase Cloud Messaging (FCM) token used to deliver push notifications. We do not collect advertising IDs.
• App activity: ride searches, ride listings viewed, bookings, in-app actions necessary to operate the service.
• Technical data: device model, operating system version, app version, language, and similar context needed to debug and run the App.

2.3 Information from third parties

• Google Sign-In: if you choose to sign in with Google, we receive your name, email address, profile picture, and a Google-issued ID token to verify your identity. We do not receive your Google password.

3. How we use your information

• Create and manage your YoYoCar account.
• Match riders and drivers, display rides, handle bookings, payments coordination, and ride history.
• Show live driver location during an active ride to the relevant rider, and pickup/drop locations on a map.
• Send transactional push notifications (booking confirmations, chat messages, ride updates).
• Operate in-app messaging and safety reporting.
• Detect and prevent fraud, abuse, and violations of our terms.
• Comply with legal obligations and respond to lawful requests.

4. How we share your information

We do not sell your personal information. We share data only as described below:

• With other YoYoCar users as part of the service: your name, profile photo, ride listings, booking details, chat messages, and (during an active ride) live location are visible to relevant other users.
• Service providers we use:
  • Google Firebase Cloud Messaging — push notification delivery (your FCM token, message payloads).
  • Google Sign-In — identity verification (when you choose this sign-in option).
  • Mapping and geocoding services used to display maps and resolve place names.
• Legal and safety: when required by law, court order, or to protect the rights, property, or safety of YoYoCar, our users, or others.

5. Data retention

We keep your personal information only as long as needed to provide the service and meet legal obligations:

• Account data: retained while your account exists.
• Ride and booking history: retained for up to 24 months after the ride for safety, dispute resolution, and legal compliance.
• Chat messages: retained while both participating accounts exist.
• Location data: live location pings during a ride are kept only for the duration of the ride and a short audit window thereafter.
• FCM tokens: deleted when you sign out or uninstall the App.

6. Your rights and choices

• Access & correction: view and update your profile in the App, or email us to request a copy of your data.
• Permissions: you can revoke location, notifications, and other permissions at any time in your device settings.
• Push notifications: you can disable them in your device settings or by signing out.
• Account deletion: see Section 7 below.

7. Account deletion

In the app: Go to Account → Delete Account and confirm. Your account, profile data, chat messages, and ride history will be deleted within 30 days, subject to the limited retention rules below.

What is deleted: account profile, contact details, ride listings, bookings, chat messages, device tokens, profile photo.

What may be retained: we may keep a minimal record of safety reports, fraud signals, transactional records, and information required to meet legal obligations (for example, tax or law-enforcement requests) for up to the period required by applicable law.

8. Children

YoYoCar is not intended for children under 16. We do not knowingly collect data from anyone under that age. If you believe a child has provided us personal information, contact us and we will delete it.

9. Security

• All network traffic between the App and our servers is encrypted in transit using HTTPS/TLS.
• Authentication tokens on your device are stored in the secure system keychain.
• Access to backend data is restricted and audited.

No method of transmission or storage is 100% secure; we cannot guarantee absolute security but we work to protect your data using industry-standard practices.

10. International transfers

Your information may be processed in countries other than the one where you live, including by the third-party providers listed above. Where required by law, we use appropriate safeguards for such transfers.

11. Changes to this Policy

We may update this Policy from time to time. When we do, we will update the “Last updated” date at the top and, where appropriate, notify you in the App. Material changes will be highlighted.

12. Contact

For privacy questions, data access requests, or account deletion requests, contact:
YoYoCar Support
Email: support@yoyocar.com